Every Message Gets Our Attention
Questions from players help us see where something needs clarification or correction. A message may concern a payment, account setting, technical fault, business proposal or personal feedback. We review the details and use recurring reports to improve how individual parts of the service work.
A real team member reads each request and checks the information provided before replying. We avoid generic answers when a case needs specific details. The aim is to give you a clear response that relates to the issue you actually contacted us about.
Ways to Contact the Team
Send your request to support@rainbet-au.in.net.
We aim to answer within 24 hours, including weekends and public holidays. Requests received outside staffed hours enter the next review queue. Signed-in players can also use the help options connected to their account.
Add your account details, transaction reference, screenshot or exact error message when they relate to the case. Specific information reduces unnecessary follow-up questions and helps the team identify what happened sooner.
Privacy and Sensitive Requests
Personal information is handled only for legitimate service, security and account purposes. We limit access to data according to the task being reviewed and follow applicable Australian privacy requirements. Account information is not disclosed without a valid legal or operational reason.
For loss limits, self-exclusion or other safer gambling matters, state the topic clearly in the subject line. These cases are passed to staff responsible for account restrictions and player protection, so the request can be handled separately from standard service questions.
Press, Business and Legal Requests
Affiliate proposals, commercial cooperation and media enquiries can be sent to the address above with “Partnership” or “Media” in the subject line.
Legal notices may use the same contact route. Our compliance staff then forwards the correspondence to the department responsible for that matter.
What You Can Expect From Us
RBGAMING N.V. manages the service, while our teams handle account questions, payments, security matters and player requests. We focus on giving clear information and correcting confirmed issues. Your message helps us identify where a process or explanation needs attention.
Adress: 16 Amazons Pl, Jindalee QLD 4074, Australia