This policy explains what personal information we collect, why we use it and how long we keep it. It also describes your choices when you want to review, correct or remove information connected with your account.
Information We Collect
Account details may include your name, email, date of birth, country and contact information. We may also store account settings, login history and records linked to security checks.
- Account details: name, email, date of birth, country and profile settings.
- Payment records: deposits, withdrawals, transaction references and selected payment methods.
- Verification data: identity documents, address records and information used for KYC or AML checks.
- Technical data: IP address, browser type, device details, login time and security events.
- Communication records: messages sent to customer service and replies connected with your request.
How We Use Personal Information
We use account data to manage profiles, payments, security checks and customer requests. Transaction records also help us review withdrawals, detect suspicious activity and investigate payment disputes.
Some information is used to apply account limits, self-exclusion or other safer gambling settings. We may also use account activity to investigate fraud, duplicate profiles or misuse of promotions.
Identity and Payment Checks
We may ask for documents when identity, age, residence or payment ownership needs confirmation. The documents requested depend on the account and the reason for the check.
Payment records may also be reviewed when a transaction is disputed or unusual. A withdrawal can remain pending while required checks are being completed.
Cookies and Device Data
Cookies can store session details, language preferences and login settings. They may also help us identify repeated login attempts, technical faults or unusual behaviour linked to a device.
You can remove or block cookies through your browser settings. Some account functions may work differently after cookies are disabled.
When Information Is Shared
Personal data may be shared with payment processors, identity-check providers and technical service companies. We send only the information needed for the task they perform.
Data may also be disclosed when required by law, a valid authority request or an investigation into fraud. We do not sell personal information to advertising companies.
International Data Handling
Some service providers may process information outside Australia. Different countries can apply different privacy rules, so data may be handled under requirements that differ from Australian standards.
Where outside providers are used, we limit the information sent to what the service requires. Access to account data is also restricted by role and task.
How Long We Keep Data
We keep personal information while an account remains active and for a period after closure. Retention can be longer when records are needed for payments, fraud reviews, legal requests or AML checks.
Records that are no longer required can be deleted or stripped of identifying details. Retention periods depend on the type of record and the reason it was collected.
Protecting Account Information
We use access controls, authentication tools and technical monitoring to protect account records. Staff access is limited according to work duties and the information needed for a specific task.
You also play a part in account security. Use a unique password, keep login details private and contact customer service after any login you do not recognise.
Your Privacy Choices
You can ask what personal information we hold about you. You can also request a correction when account details are wrong or no longer current.
A deletion request may be refused when records must be kept for legal, payment, fraud or regulatory reasons. When deletion is possible, we remove the data covered by the request.
Marketing Messages
Promotional messages may be sent when you have agreed to receive them. You can stop marketing emails through the unsubscribe option or by changing communication preferences in your account.
Messages related to security, payments or account changes are different from marketing. These notices may still be sent when they concern an active account or transaction.
People Under 18
Accounts are intended for adults who meet the legal age requirement. We do not knowingly accept account registrations from minors and may request documents when age needs confirmation.
Privacy Incidents
If personal information is exposed, lost or accessed without permission, we review what happened and what data was affected. We may contact affected account holders when the incident creates a material privacy risk.
Changes to This Policy
This policy may change when our procedures, data practices or legal requirements change. The latest published version replaces earlier wording from the date it takes effect.
Privacy Requests
Questions about personal data, corrections or deletion requests can be sent to support@rainbet-au.in.net. Include enough account information for us to identify the request without sending passwords or security codes.