1. Introduction
This document sets out the Know Your Customer (KYC) and Anti-Money Laundering (AML) checks used across our service. These controls help us respond to fraud, identity misuse, money laundering and terrorism financing risks. They also support the requirements linked to our Anjouan gaming licence and recognised FATF principles.
2. Our Compliance Approach
We apply KYC and AML controls according to account activity, payment history and identified risk. Verification may be requested before a withdrawal, during a payment review or when account information needs confirmation. Suspicious transactions can be examined and reported when the law requires it.
Our aim is to keep financial activity linked to genuine account holders and traceable payment records. Checks are applied when the circumstances of an account or transaction call for them.
3. KYC Verification Process
When verification is required, we may ask you to provide:
- Proof of identity, such as a valid passport, government ID card or driver licence.
- Proof of address, such as a utility bill or bank statement issued within the previous 3 months.
- Documents confirming ownership of a payment method when a transaction needs further checks.
Compliance staff review submitted records and compare them with the details attached to the account. Personal data used during these checks is handled under our privacy procedures and applicable data protection requirements.
While a verification check is open, selected account functions may be restricted. This can include deposits, withdrawals or promotional activity linked to the review.
4. Anti-Money Laundering Controls
Our AML procedures use several checks to identify unusual financial activity:
- Review of deposits, withdrawals and transaction patterns.
- Checks on activity that differs from normal account behaviour.
- Temporary payment or account restrictions while required checks remain open.
- Cooperation with regulators or law enforcement when a lawful request applies.
We may request extra records or an explanation at any stage if payment activity, account behaviour or supplied information raises a compliance concern.
5. Data Protection and Confidentiality
Information collected for KYC and AML checks is used for identity review, payment control, fraud prevention and legal obligations. It is not disclosed for unrelated purposes, except where disclosure is required by law or a valid authority request.
Access to verification records is limited to staff and service providers who need the information for a defined task. We use technical and organisational safeguards for stored and transmitted data, with Australian privacy requirements considered where they apply.
6. Your Responsibilities
You must provide accurate and current information when registration or verification details are requested. False documents, another person’s identity, hidden payment ownership or misleading account information can lead to restrictions, suspension or reporting where required.
7. Changes to This Policy
We may revise this policy when legal duties, licence requirements, payment procedures or internal compliance checks change. The latest published version replaces earlier wording from the date the update takes effect.
8. Contact Information
Questions about KYC or AML checks can be sent to our compliance team at support@rainbet-au.in.net.
We use these procedures to verify account information, review financial activity and respond when a transaction presents a legal or security concern.